1. Try to recover it from the official website
Always use the option “Have you forgotten your password?” from the official app or website, never a link received. The Official Aid: Google (g.co and recover) Instagram (Instagram.com/hacked) and Facebook (Facebook.com and Hacked ) in WhatsApp, register your number on your mobile: you will receive a code by SMS And the session of the intruder will be closed.
2. Change the password and close all sessions
Put a new and unique password. Then check out the connected devices and close all those you don’t recognize. in WhatsAppAdjustments to connected devices.
3. Activate the Double Factor
With the two-factor authentication, even if someone has your password will need a code from your mobile. in WhatsApp It is called “Two-step verification” (Ajust → Account) and it is essential: protect your number with a PIN.
4. Check out what they could change.
- Mail and phone account recovery.
- In the mail: re-send rules and filters that you haven’t created.
- Posts or messages sent on your behalf.
5. Notify your contacts and keep evidence
Attackers usually use the account to ask for money or codes to your contacts. Notify that they don’t respond and keep dates captures in your test folder for if you need to report.
In your free panel, “I’ve been hacked” guides you with a list that keeps your progress, and the “Double Factor Guides” explains you how to activate it in each service.
Frequent Questions
How did they get into?
The most common thing is a repeated password that was filtered on another site, a false web where you wrote it or a verification code that someone asked for you for a message.
I ask for the code of 6 The numbers that came to me SMS. I give it?
Never is. This code is the key to register your account on another mobile.
I can't recover the account, what do I do?
Follow the platform identity verification process, notify your contacts and denounce if they are suplanting you. You can ask for help from your panel.
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