right now
- Call your bank with the phone of your card or app (no one you’ve been given). Request to cancel or retain the transaction and block the card if you disclose your data.
- If it was Bizum or the transfer, Ask the bank to request the refund. It’s not always possible, but you have to ask it immediately.
- Do not pay more. Even though they promise you to return the money: it’s usual that they then call false lawyers or police to charge you again.
- Change your keys If you have the online banking, you will have a new card.
Keep the evidence
- Reason of payment and number of operation.
- IBAN, phone or alias of the recipient.
- Captures of the conversation, the ad or the web, with visible dates and addresses.
- A line of time of what happened.
In your panel, the “Test Card” orders all of this and downloads it into a single file for the bank or the complaint.
Claims and Claims
Demonstration in the National Police or the Civil Guard with the tests: the bank usually asks for the complaint. It also presents a complaint in writing to the bank; if it does not respond in time, you can go to the Bank of Spain. The 017 by INCIBE Guides you for free.
Frequent Questions
Will I get the money back?
It depends on the means of payment and whether you authorized the operation. With card is usually easier to complain; with Bizum or transfer is more difficult, so it is key to notify as soon as possible.
I am calling someone who says I can get my money back in exchange for a commission.
This is a very frequent scam. Do not pay anything.
Do I have to report even if it’s little money?
Yes. It helps to pursue scammers and is usually necessary to complain to the bank.
Check before clicking.
Create your personal account for free: links, messages, QR, photos, mobile and family, in one panel.