Last updated: 28/10/2026
This is a translation for your convenience. If there is any discrepancy, the Spanish version prevails.
1. Who sells
The seller is [FULL NAME OR COMPANY NAME], tax ID (NIF) [NIF], with address at [FULL ADDRESS], owner of ovnar.cloud. Contact: hola@ovnar.cloud. More details in the legal notice.
2. Products, prices and payment
- All prices are in euros and include VAT and shipping to mainland Spain and the Balearic Islands.
- Payment is made through Stripe (card, Apple Pay or Google Pay). We never see or store your card details.
- The contract is concluded when you receive the order confirmation email. If a product sells out right after your purchase, we will let you know and refund the full amount within 14 days at the latest.
- Images are for guidance; colour or packaging may vary slightly.
3. Shipping and delivery times
- Physical products are prepared and shipped directly by our logistics partner from its international warehouse.
- The estimated delivery time is shown on each product page; usually between 5 and 12 days from purchase.
- We email you the tracking number as soon as the parcel ships. You can also check the status from the link in your confirmation email.
- If your order has not arrived 30 days after purchase, you may cancel it and we will refund the full amount.
- For now we only ship to Spain (except the Canary Islands, Ceuta and Melilla).
4. Right of withdrawal (returns)
You have 14 calendar days from receiving the product to withdraw from the purchase without giving any reason, under article 102 et seq. of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).
- To do so, email hola@ovnar.cloud with your order number, or use the model form below.
- We will give you the return address: [RETURNS ADDRESS]. Return shipping costs are borne by you, unless the product arrives faulty or is not what you ordered.
- We refund the amount paid, including the original shipping, within 14 days of being told of your withdrawal. We may wait until we receive the product, or proof that you have sent it, before refunding. We use the same payment method you used.
- You are liable for any loss of value caused by handling beyond what is necessary to establish the nature and functioning of the product.
Services: if you buy a service (for example an audit), you have 14 days from purchase to withdraw. If you ask us to start before that period ends and the service is fully performed, you lose the right of withdrawal; if it is cancelled midway, you only pay the proportion already carried out.
Model withdrawal form (only if you wish to use it)
To [NAME OR COMPANY NAME], [ADDRESS], hola@ovnar.cloud:
I hereby give notice that I withdraw from my contract of sale of the following goods or service: ______
Ordered on / received on: ______ · Order number: ______
Name of consumer: ______ · Address: ______
Signature (only if sent on paper) and date: ______
5. Guarantee
Products carry the 3-year legal guarantee of conformity from delivery. If a product arrives damaged or stops working because of a defect, email us with photos and your order number and we will repair, replace or refund it at no cost to you.
6. Personal data
We use your name, address, phone and email only to process and ship your order. We share them with Stripe (payment) and with our logistics partner CJdropshipping (preparation and shipping), which may process data outside the European Economic Area with the appropriate legal safeguards. More information in the privacy policy.
7. Complaints and governing law
For any complaint, email hola@ovnar.cloud; we will reply within one month at the latest. You can also contact your local consumer affairs office. These terms are governed by Spanish law and, if you are a consumer, the courts of your place of residence have jurisdiction.